We set out to achieve this by gaining an in-depth understanding of both the needs and desires of the people and organisations in the industry and working with their best interests at heart.
Listen to our co-founder, John Fingleton, share his unique perspectives on bringing about a positive change in the Hospitality industry through bē.
We put people first
We focus on creating lasting partnerships
We recognise that there are clear benefits of playing the long-term game for the people and organisations we work with. When it comes to career management, organisations must be committed to passionately and professionally training their people. This needs to happen despite the possibility that they will leave them to work with someone else, but quite possibly return to them in the future in a more senior role. For the people, it’s about being committed to spending at least 18 months in a role developing the skills and experience needed to be ready to take the next step forward in their career when the correct position is available.
We believe that Hospitality is all about exceeding guests’ expectations
We know that success in hospitality is inseparably tied to turning your random customers into brand ambassadors. Just meeting customer expectations is not enough; you need to be able to exceed their expectations and leave them with a burning desire to come back repeatedly with friends and family. The first step in this direction is to understand what guests really want – i.e. both their stated and unstated needs. The next step is to invest in building a motivated, passionate and committed team that delivers those needs every time.
We are on a mission to usher in a whole new way of looking at the hospitality industry.
Our mission is to inspire the people involved in Hospitality to build a more sustainable industry, i.e. one that focuses on the synergies between training and developing people who in return will deliver and exceed the guests’ experience. We achieve this by:
- Creating a collaborative and synergistic fusion of people and organizations
- Fostering a caring environment by being supportive and informative every step of the way
- Leveraging our knowledge and experience to provide intelligent and unique solutions
Our vision is to build a better, smarter, and more caring Hospitality ecosystem in the near future.
Our vision is to ignite the transformation in the hospitality industry with innovation, partnership, and ecosystem-building activities. We achieve this by:
Anticipating the needs of partner organisations and aspirations of professionals
Sourcing a wide variety of talent from entry-level to senior management level
Creating blueprints for careers and seamless succession planning for clients
John Fingleton – The Soul of bē.